1. Enabling Learning’s Use of Artificial Intelligence

At Enabling Learning, we use Artificial Intelligence (AI) to enhance our educational services, including our AI-powered tutor Verónica. “Artificial Intelligence” refers to computer systems and software capable of performing tasks that typically require human intelligence, such as speech recognition, decision-making, and natural language understanding.

2. Chatbot Service (Including Verónica)

The chatbot service available on Enabling Learning’s website utilizes AI technology to provide automated responses about our educational services, courses, and workshops (“Chatbot Service”). Verónica, our AI-powered virtual tutor, is designed to provide supplemental educational support, clarify course content, and generate practice activities. The information provided by Verónica is derived from Enabling Learning’s proprietary databases and supplemented by a large language model. Although we strive for accuracy, responses from Verónica are not infallible and should be independently reviewed.

By using the Chatbot Service, you acknowledge and agree to the following:

2.1 Interaction with AI

You are interacting with AI technology only. No representative of Enabling Learning reviews or edits your interaction before responses are generated.

• For general chatbot conversations (e.g., asking questions about courses, workshops, or general information), your interaction data is not stored.

• For structured learning activities (e.g., practice tasks, assessments, or exercises), your responses, transcripts, AI feedback, and related activity data are recorded and stored in our database. This information is used exclusively to provide feedback, track progress, and analyze learning outcomes.

2.2 Informational Purposes Only

The Chatbot Service is designed as a helpful tool for providing information and practice opportunities. While it may adapt activities and responses to your inputs to create a more personalized learning experience, these interactions are intended solely to support learning. The Chatbot Service does not provide personalized educational advice, career guidance, or professional recommendations for pre-service teachers, in-service teachers, or any other user. Independent review of all responses is strongly recommended.

2.3 Validation of Responses

As outlined in our Terms of Service, Enabling Learning makes no representations or warranties regarding the accuracy, validity, comprehensiveness, or applicability of the content produced by the Chatbot Service. All responses are provided “as is” and “as available.”

We encourage users to critically evaluate and verify chatbot responses before making educational, professional, or personal decisions based on them.

3. Privacy and Security

Your privacy is important to us. Data handling depends on the type of interaction:

• General chatbot interactions are not stored.

• Activity-based interactions are securely stored in our database to provide educational feedback and monitor learning progress.

All data is encrypted during transmission and storage to safeguard your privacy. Users are encouraged to exercise discretion when interacting with AI-powered chatbots on our website.

4. Use of OpenAI Models and Data Handling

Verónica and other AI-powered services at Enabling Learning are powered by OpenAI’s technology.

4.1 Data for Training

Data you submit through our AI tools is not used by OpenAI to train or improve their models. Training only occurs if a customer explicitly opts in through a separate form provided directly by OpenAI.

4.2 Security and Compliance

OpenAI’s infrastructure, hosted on Microsoft Azure, adheres to strict security practices. Customer data is encrypted both in transit (TLS 1.2+) and at rest (AES-256). OpenAI complies with GDPR, CCPA, SOC 2, and SOC 3 standards.

4.3 Handling of Personal Data

OpenAI does not systematically filter for personal information. Users are responsible for exercising discretion in what they submit.

4.4 Vendor Due Diligence

Enabling Learning has conducted vendor risk assessments and continues to monitor compliance with industry standards for privacy, security, and responsible AI use.

4.5 OpenAI Terms of Use

By using Verónica or other AI-powered services, you also agree to OpenAI’s Terms of Use in addition to Enabling Learning’s Terms and Conditions.

5. User Responsibility

Users are responsible for providing accurate and relevant information during their interactions with the Chatbot Service to ensure the best possible responses.

6. AI Bias and Fairness

We strive to mitigate bias in AI responses and ensure fairness. Our AI is continuously monitored and updated to promote equitable treatment for all users.

7. Feedback Mechanism

We welcome feedback on the AI’s responses and performance to help us improve our services. Please contact our support team to share your feedback.

8. Legal Compliance

Enabling Learning complies with relevant laws and regulations regarding AI usage, data protection, and privacy, including GDPR and CCPA.

9. Terms and Conditions

Interactions with any AI-powered chatbot on our website, including Verónica, are also governed by Enabling Learning’s Terms and Conditions and Privacy Policy.

10. Questions / Contact

If you have questions about the Chatbot Service or need assistance related to your use of our services, please contact our support team using the information provided on our website.

11. Changes to Artificial Intelligence Terms

Enabling Learning reserves the right, at our sole discretion, to update, change, or replace any part of these Artificial Intelligence Terms by posting updates on our website. It is your responsibility to check periodically for changes. Your continued use of AI-powered services, including the Chatbot Service, following any updates constitutes acceptance of those changes.

Latest update: August 20th, 2025