Refund Policy

Last updated: July 9, 2026

This Refund Policy applies to all digital products, courses, subscriptions, web applications, and training sold by Enabling Learning, LLC (“we,” “us,” “our”) on EnablingLearning.com and our related product sites and applications. This includes, without limitation, our TExES exam-preparation courses, our BTLPT, TOEFL, and LOTE preparation, TSI Prep, Sofía English, IA Efectiva, Praxitude AI, and professional and compliance training. By completing a purchase, you agree to this Refund Policy.

Our products are digital and delivered instantly

Our products are digital. Courses, practice tools, AI tutoring, and web applications are delivered and accessible immediately upon successful payment. There is no physical item to return, and access to the content cannot be returned once it has been opened or used.

All sales are final

Because our products are digital and delivered instantly, all purchases are final and non-refundable, except in the limited circumstances described below. This policy is shown to you before you complete your purchase. By purchasing, you acknowledge that you are buying immediate access to digital content.

Exceptions — when we will issue a refund

We want every purchase to be fair. We will review and, where appropriate, issue a refund in the following cases, provided the product has not been substantially used (see below):

Duplicate or accidental charge — you were charged more than once for the same product, or a charge was clearly made in error.
Inability to access — a technical problem on our side prevented you from accessing the product you paid for, and we were unable to resolve it within a reasonable time.
Wrong product purchased — you purchased the wrong product or plan and have not yet opened or used it.

To request a refund under one of these exceptions, email info@enablinglearning.com from the email address on your account, with your order number and a short description of the issue. We aim to respond within five (5) business days.

What “substantially used” means

A refund is not available once you have substantially used a product. For our courses and exam-preparation tools, “substantially used” includes, but is not limited to:

Starting or completing a practice exam, capstone, or graded assessment
Completing a significant portion of the course content
Using the AI tutor (such as Verónica) beyond a few introductory messages
Downloading or exporting included materials

This protects the integrity of our exam-preparation products, which deliver their value immediately upon use.

Subscriptions

For subscription plans:

You may cancel at any time from the My Account section of our website.
After cancelling, you keep access through the end of your current billing period.
If you are not satisfied, you may request a full refund within seven (7) days of your initial subscription purchase, provided you have not substantially used the courses.
We do not issue partial or prorated refunds for unused time in a billing period.
Renewal charges are non-refundable. Please cancel before your renewal date if you do not wish to be charged again.

Payments and our Merchant of Record

Depending on the product, your payment is processed by one of our authorized payment providers. For purchases on EnablingLearning.com, payment is processed by Stripe, which supports several payment methods, including credit and debit cards, PayPal, Amazon Pay, Apple Pay, and Google Pay. For certain products sold in Latin America, Hotmart (Hotmart.com) acts as our Merchant of Record, which means Hotmart is the seller of record and handles billing, payment, and tax on our behalf. If Hotmart processed your purchase, your refund may be handled through Hotmart in accordance with both this policy and Hotmart’s Terms of Purchase. Hotmart and your local consumer-protection laws may, in some cases, grant you additional rights.

Your statutory rights

Nothing in this policy limits any refund or cancellation rights you may have under the consumer-protection laws of your country or region. Where the law grants you a mandatory right to a refund, we honor it.

Questions

Questions about this Refund Policy, or a refund request, should be sent to info@enablinglearning.com.